jiya9 Privacy Policy
Your Data, Your Rights

This Privacy Policy ("Policy") describes how jiya9, operating the online betting and casino platform accessible at https://jiya9.ws (the "Platform"), collects, uses, stores, shares, and protects the personal data of its registered users ("Players") and website visitors located in Bangladesh and elsewhere.

jiya9 is committed to handling personal data with care, transparency, and in full compliance with applicable data protection principles. We believe that clear, honest communication about our data practices is fundamental to building and maintaining the trust of our player community.

By accessing the jiya9 Platform, creating a player account, or using any of our services, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

jiya9 collects personal data in the following categories, depending on the nature of your interaction with the Platform:

jiya9 collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you supply when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access or use the Platform, including data collected via cookies, web beacons, pixel tags, and server logs.
• Third-party payment providers: Transaction confirmation data and account verification signals received from payment partners such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard.
• Identity verification services: Data returned by third-party KYC and AML screening providers used to verify your identity and assess risk in accordance with regulatory requirements.
• Game providers: Aggregated game session and outcome data provided by our certified game suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of bet settlement, dispute resolution, and responsible gaming monitoring.
• Public and regulatory sources: Where required by law or for fraud prevention purposes, jiya9 may supplement the data you provide with information obtained from publicly available databases or fraud-detection registries.

jiya9 uses the personal data it collects for the following specific and legitimate purposes:

• Account creation and management: To register your player account, verify your identity, maintain your account profile, and deliver the core services of the jiya9 Platform.
• Payment processing: To process deposits and withdrawals, verify payment accounts, detect and prevent payment fraud, and comply with financial crime regulations.
• Customer support: To respond to your enquiries, resolve complaints, investigate disputes, and provide ongoing assistance via email and live chat.
• Platform security and fraud prevention: To monitor for unusual account activity, detect and prevent fraud, enforce our Terms & Conditions, and protect the integrity of the Platform and its users.
• Regulatory compliance: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations, including age verification and self-exclusion enforcement.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour, enforce player-imposed limits and exclusions, and provide appropriate interventions.
• Platform improvement and analytics: To analyse aggregated usage patterns, understand how players interact with the Platform, and improve the quality, performance, and user experience of our services.
• Marketing communications: Where you have given your explicit consent, to send you information about promotions, bonuses, and new features on the jiya9 Platform. You may withdraw this consent at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in the event of a dispute or regulatory investigation.

jiya9 processes personal data on one or more of the following legal bases, depending on the purpose of the processing activity in question:

• Performance of a contract: Processing that is necessary to provide the services described in our Terms & Conditions — including account registration, bet settlement, and payment processing — is carried out on the basis that it is required for the performance of the contract between you and jiya9.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations mandated by relevant authorities, is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, Platform security, abuse detection, and internal analytics is based on jiya9's legitimate interest in operating a safe, fair, and commercially viable platform. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications and the use of non-essential cookies is carried out only where you have provided your explicit, freely given, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jiya9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors and financial institutions: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other payment partners — for the sole purpose of processing your deposit and withdrawal transactions.
• Identity verification and KYC providers: Third-party services engaged to verify your identity documents, perform AML screening, and comply with age-verification requirements.
• Game technology providers: Certified game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who supply the games available on the jiya9 Platform, to the limited extent necessary for game delivery and bet settlement.
• IT infrastructure and cloud service providers: Third-party providers of hosting, data storage, content delivery, and cybersecurity services who process data strictly on jiya9's behalf and under binding data processing agreements.
• Legal and regulatory authorities: Where jiya9 is required by law, court order, or regulatory direction to disclose personal data to governmental, law enforcement, or regulatory bodies in Bangladesh or other jurisdictions, we will comply with such obligations. We will notify you of such disclosure where permitted by law.
• Professional advisors: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations, where disclosure is necessary for the conduct of jiya9's legal or financial affairs.

All third parties with whom jiya9 shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with jiya9's instructions and applicable data protection requirements.

jiya9 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core services such as user authentication, session management, and security checks. These cookies cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the Platform — such as which pages are visited most frequently and how users navigate between sections. This data is used exclusively to improve Platform performance and user experience.
• Functionality cookies: These cookies remember your preferences and settings (such as language and display options) to provide a more personalised experience during your sessions on the Platform.
• Fraud prevention cookies: These cookies assist in detecting and preventing fraudulent activity, bot traffic, and account abuse by identifying unusual access patterns.

Most web browsers allow you to manage cookie preferences through the browser settings menu. You may choose to block or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to use the jiya9 Platform and may prevent you from logging in or placing bets.

jiya9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where data has been anonymised, jiya9 may retain and use the anonymised data indefinitely for statistical and analytical purposes.

jiya9 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data categories including payment details and identity documents held in our databases.
• Access controls and role-based permissions to ensure that only authorised personnel can access personal data, and only to the extent required by their specific job function.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals to identify and remediate potential weaknesses in our systems.
• Intrusion detection and monitoring systems that operate on a continuous basis to identify and respond to security incidents in real time.
• Secure data backup procedures and documented incident response plans to ensure business continuity and data recovery in the event of a system failure or security breach.
• Staff training on data protection obligations and security awareness for all personnel who handle personal data as part of their role at jiya9.

As a jiya9 player, you are entitled to exercise the following rights in respect of your personal data at any time. There is no charge for exercising these rights, and jiya9 will respond to all requests within 15 business days:

• Right of Access: Request a copy of all personal data jiya9 holds about you, along with information about how it is being processed.
• Right to Rectification: Request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction of Processing: Request that jiya9 restricts the processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Request an export of the personal data you have provided to jiya9 in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal data where it is based on legitimate interests or used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our data protection team by email at [email protected] with the subject line "Privacy Rights Request". Please include your registered account username and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.

The jiya9 Platform is strictly intended for adults aged 21 years and above. jiya9 does not knowingly collect or process personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration process, and jiya9 reserves the right to request additional documentary evidence of age at any time.

If jiya9 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the jiya9 Platform, please contact us immediately at [email protected].

The jiya9 Platform integrates with a number of third-party services to deliver a complete and functional betting and casino experience. These include payment gateways, game providers, identity verification platforms, analytics tools, and customer support software. While jiya9 carefully selects these partners and requires them to meet appropriate data protection standards, we are not responsible for the privacy practices of third-party services when you interact with them outside the jiya9 Platform.

The jiya9 Platform does not contain links to external third-party websites for commercial or advertising purposes. Any third-party integrations present on the Platform are strictly functional in nature and are subject to the data sharing commitments described in Section 6 of this Policy. jiya9 does not endorse or accept any responsibility for the content, privacy policies, or data handling practices of any third party.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may process certain technical and gameplay data in connection with the games they supply. This processing is carried out under contractual arrangements that require these providers to handle data in a manner consistent with this Policy and applicable data protection requirements.

jiya9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable legal requirements, or operational practices. When we make material changes to this Policy, we will take reasonable steps to notify registered players — which may include displaying a prominent notice on the jiya9 Platform homepage or sending a notification to your registered email address.

The "Effective Date" and "Last Updated" dates at the top of this Policy will be revised each time a new version is published. Continued use of the jiya9 Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Platform and may request closure of your account by contacting our support team.

We encourage all players to review this Privacy Policy periodically to remain informed about how jiya9 is protecting their personal data. The most current version of this Policy is always available at https://jiya9.ws/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiya9 handles your personal data, please do not hesitate to get in touch with our data protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may contact jiya9 regarding privacy matters using the following channel:

Please include your registered account username (if applicable), a clear description of your enquiry or request, and any relevant supporting information. Where your request relates to the exercise of a data subject right, we may ask you to complete a brief identity verification step before we proceed.

jiya9 values every player's right to privacy and is dedicated to maintaining the highest standards of data protection across all aspects of the Platform. Thank you for taking the time to read this Privacy Policy.